Commitment to Thrive
Commitment to Thrive
Retirement Alliance thrives on excellent performance. Our customers, current and future, require and deserve excellence from our products, services, and us.
We have a performance-based culture that translates into an exhilarating, rewarding, significant and collaborative place to work. Each and every employee on our team is fully engaged in this quest for excellence from themselves and others in the organization.
The five key Retirement Alliance success factors that follow form the core of our corporate culture. Every employee is expected to demonstrate each of these characteristics and traits on a daily basis in their interactions with one another, with our partners and with our clients… and they are formally measured on each success factor as part of their annual job performance review.
- Teamwork
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- Builds and maintains constructive relationships with others inside and outside the work group.
- Demonstrates and maintains cooperative relationships openly and honestly; shares opinions, knowledge and experiences with others.
- Positive Outlook
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- Is easy to approach and talk to.
- Builds rapport and uses diplomacy and tact.
- Relates well to peers and managers and is open to feedback and learning.
- Is cool under pressure; can handle stress, ambiguity and change; maintains composure.
- Customer Focus
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- Uses knowledge and skill to identify and meet customer needs; maintains customer satisfaction.
- Seeks opportunities to serve the customer more efficiently and effectively.
- Ensures that commitments to customers are met, goes above and beyond employee’s job to make sure the client is happy.
- Professional Knowledge
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- Possesses and applies the technical knowledge and skills necessary to effectively perform all aspects of the job.
- Continually makes efforts to learn.
- Knows how businesses work; keeps current of pension laws, updates and general industry developments.
- Is eager to learn new tasks.
- Responsibility
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- Takes ownership and accepts responsibility for work.
- Holds to an appropriate and effective set of company core values.
- Attempts to assess and solve problems independently before seeking help; uses resources available.
- Offers ideas and solutions to resolve issues to peers and management.
- Uses time effectively and efficiently; gets more done in less time; can attend to a broader range of activities.
About Us
Resource Centers
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Contact Us
Find out more about how Retirement Alliance can help employees benefit
from their retirement programs. If you are a plan participant, please click here.
Call us at (800) 523-401K (4015)
between 8:00 am and 7:00 pm EST